When i tried to login with credentials, i got the XML with exception given below :Sabre_DAV_Exception_NotImplementedGET is only implemented on File objects. If you verified all areas but your product is still not syncing, contact NetSuite Customer Support.Box sync tutorial Connect to Server”. For more information, refer to the following sections:įor Amazon, read Mapping Amazon Categories in NetSuite Connector.įor shopping carts such as Shopify and Magento 2, read Mapping Cart Categories in NetSuite Connector. If your products are missing or do not show the correct category, make sure you have properly mapped your Category field. No matter which sync you turn on, the Category field should show eBayVariations or eBayFixedPrice. Ensure that this name is not blank nor shows Amazon, InventoryLoader, or AmazonInventoryPrice. This field contains the name specific to your account that usually includes a date.
#BOX SYNC TROUBLESHOOTING FULL#
For example, if you use Shopify Full Product sync, you should see Shopify.įor Amazon, you should see the name of the custom template. If the Full Product sync is on, you should see the following:įor shopping carts, you should see the name of the connector. Amazon typically uses the AmazonInventoryPrice name, but it may also use InventoryLoader for the Price and Quantity sync. For instance, having ShopifyPriceQty means that NetSuite Connector properly set the items to use the Price and Quantity sync for Shopify. If the Price and Quantity sync is on, then you should see the PriceQty or a similar name in the category. If you manually create a list-based storefront flag field, ensure that your list contains the exact order and values, as described in Creating a List-Based Storefront Flag Field Manually.Ĭheck the category of your items on the Product Dashboard. Click the Retrieve button, which is directly below the search box.Ĭheck the list-based storefront flag field. In NetSuite Connector, try to manually retrieve the SKU. This step also applies to Full Product sync for shopping cart connectors, such as Shopify, BigCommerce, Magento 2. When you use Amazon, Walmart, or eBay for matrix items, you must flag the entire family to sync in all cases.
#BOX SYNC TROUBLESHOOTING HOW TO#
For more information on how to locate and flag products to sync in NetSuite, read Flagging Existing NetSuite Items to Sync. Each account requires a separate flag field. Verify if you set the item to sync in NetSuite for the relevant connector and account.
If you still cannot find the SKU, then NetSuite Connector must have missed pulling the item in to the sync, or categorized the item incorrectly. If you do not find the SKU when you search, ensure that you are searching in the correct connector-account combination.
If the SKU shows as excluded, hover over the SKU to display the reason for exclusion and take appropriate action as needed. That means NetSuite Connector could waste time and sync slots only to retry unfixed errors, which may leave other items out of sync. NetSuite Connector can only sync a certain number of items during each sync, and will always retry items with error. A large number of products with errors may also prevent other items without errors from syncing. If a specific product has an error, then that product will not sync. If you do not know how to fix the error, try searching the Help Center. Typically, the error message tells you what to do to fix the issue. If the SKU has an error, hover over the SKU to display the error. The item may have already synced while you were troubleshooting. If the SKU shows as synced, recheck the item in the marketplace/cart. If the SKU shows as pending posting, wait until the scheduled sync runs. If both Price and Quantity and Full Product syncs are turned off, turn on only the sync that you tested and configured. You cannot switch dynamically between two different sync types. To avoid causing sync issues, do not enable Price and Quantity sync and Full Product sync at the same time. Only one product sync type should be active at any time on any single connector-account combination. If the sync is turned off, you need to toggle the sync on.
Then, go to Data Flows > Manage Data Syncs. Select the connector and the relevant account. Verify if your sync is active in NetSuite Connector.
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